Frequently Asked Questions
Everything you need to know about RestOrder. Can't find your answer? Contact our support team.
Getting Started
How do I sign up for RestOrder?
Click "Get Started", enter your business details, verify your contact information, and start building your digital menu. You can begin without a credit card.
Do I need technical skills to use RestOrder?
No. RestOrder is built for restaurant teams. Owners can add items, prices, photos, categories, staff members, tables, rooms, and payment settings from the dashboard.
How long does it take to set up my first menu?
Most teams can create a useful menu draft in 10-15 minutes. You can upgrade when you are ready to publish live QR codes, ordering, analytics, and staff tools.
Can I import my existing menu?
Yes. RestOrder supports menu upload/import workflows and item image uploads. Supported plans can also export menu data to CSV.
Features
Can customers order from tables or rooms?
Yes. You can create QR flows for tables, counters, hotel rooms, lodge rooms, suites, or cabins so each order includes the right location context.
Does RestOrder include staff access?
Yes. Owners can create staff accounts for waiter, kitchen, cashier/bar, and manager roles. Staff can work from the web staff panel or the RestOrder Staff mobile app.
Do menu updates happen in real time?
Yes. Changes appear on the live menu link and QR destination after you save them. Update prices, photos, item availability, and categories without reprinting.
What kind of analytics does RestOrder provide?
RestOrder tracks scans, views, popular items, ratings, peak activity, order history, and engagement patterns. Reporting depth depends on the active plan.
Can account owners sign in by phone?
Yes. Owners can request a one-time code for the phone number listed on their account, then sign in without typing a password.
Pricing & Billing
What's included in the free plan?
The free account is designed for building and testing your digital menu before upgrading. Current limits and included tools are shown on the live pricing cards.
Do I need a credit card to sign up?
No. Start with your contact and business details. Payment is only needed when you choose a paid plan or upgrade flow.
What payment methods do you support?
Supported options can include PayPal, Flutterwave, ClickPesa, bank transfer, manual verification, and upgrade invoices depending on your location and active setup.
Can I cancel or change my subscription?
Yes. Owners can request plan changes or cancellation from the dashboard. Admins can approve upgrades, send invoices, and verify manual payments.
Do you offer annual billing?
Annual billing can be discounted when enabled for a plan. The pricing page loads current plan prices directly from the platform.
Technical
What devices are supported?
Customer menus work in modern mobile and desktop browsers. Owners use the web dashboard, and staff can use the web panel or Android staff app.
Can customers view menus offline?
Menus require internet access to load and submit orders. Public assets and menu data are optimized so QR menu pages stay fast for guests.
Does RestOrder work alongside my existing POS system?
RestOrder is a digital menu and ordering platform, not a point-of-sale system, so it can run alongside whatever POS or till you already use. It handles the QR menu, order capture, staff routing, payments, and subscription workflows. For custom integrations with a specific third-party POS, contact sales with your required system and use case.
Is my data secure?
RestOrder uses secure sessions, CSRF protection, rate limits, encrypted sensitive fields, hashed phone lookup, and one-time codes for verification and phone login.
Do you offer uptime commitments?
Public menu pages are designed to load quickly with cached assets and menu data. If you need a formal SLA for a larger operation, contact sales.
Account Management
How do I change my password?
Use the dashboard account settings to change your password, or request a reset from the login page. Owners can also sign in with a one-time code sent to their listed phone number.
Can I add team members to my account?
Yes. Owners can add staff members with waiter, kitchen, cashier/bar, or manager roles on supported plans. Staff can sign in to the web staff panel or mobile app.
How do I delete my account?
Contact support with your verified account details if you need account deletion or data removal help. We will confirm ownership before making destructive account changes.
Can I export my menu data?
Supported plans can export menu data to CSV from the menu tools. For other export needs, contact support with your menu ID and required format.
Still Have Questions?
Our support team is here to help with setup, QR publishing, staff access, payments, subscriptions, and live ordering.
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